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Terms and Conditions


Online purchases
We accept Discover, Paypal, American Express and Visa for online purchases and all of our payment transactions are 100% secure. If you would prefer to pay by invoice, please contact us and we will organise this method of transaction over the phone.

Delivery
Please allow up to five working days for the delivery of your products, and contact us if you do not receive your shipment after one week.

Returns service
We are happy to take returns of our products if they are found to be faulty or if you have taken receipt of the wrong item. Simply contact us to discuss a return you would like to make and ensure you let us know of the problem within seven days of purchase to organise a return.

All goods must be returned to us with their orginal packaging and in the same condition they were received. If you are sending us an item back because the wrong one has been delivered, please do not open the packaging. Ensure you return such products to us as new. If these conditions are not adhered to, we reserve the right to refuse a refund.

Complaints
All of our staff are well-trained to provide a knowledgeable and attentive service to our customers, and our products are always well sourced. However, if anything should go wrong with your purchase and you wish to complain, please contact us. We always investigate all complaints and take every criticism of our service seriously. We will provide refunds or take appropriate action as necessary.

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